Shipping Policy

Overview

At Xpress Stickers, we strive to get your custom products to you as quickly as possible. This policy outlines our shipping options, processing times, and what to expect when you order from us.

Processing Time

Processing time refers to the time it takes to produce your order after proof approval. This does not include shipping time.

• Standard Processing: 3-5 business days after proof approval
• Rush Processing: 1-2 business days after proof approval (additional fee applies)

Business days are Monday through Friday, excluding holidays. Orders are not processed on weekends or holidays.

Proof Approval

Your order processing time begins after you approve your digital proof. We typically send proofs within 1-2 business days of receiving your order. Please review and respond to proof approvals promptly to avoid delays.

Shipping Methods

We offer several shipping options to meet your needs. Shipping rates are calculated at checkout based on your location and order size.

Domestic Shipping (United States)

International Shipping

We currently ship to select international destinations. International shipping times vary by location:

• Canada: 7-14 business days
• Europe: 10-21 business days
• Other International: 14-28 business days

Note: International orders may be subject to customs delays, duties, and taxes that are the responsibility of the recipient.

Shipping Costs

Shipping costs are calculated based on:

• Package weight and dimensions
• Shipping destination
• Selected shipping method

The exact shipping cost will be displayed at checkout before you complete your purchase. We do not offer free shipping at this time.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

• Tracking number
• Carrier information
• Estimated delivery date
• Link to track your package

You can also track your order status by logging into your account and viewing your order history.

Shipping Address

Please ensure your shipping address is accurate and complete:

• We ship to the address provided at checkout
• We cannot modify the address after the order ships
• PO Boxes are accepted for standard shipping only
• Signature may be required for high-value orders

If you need to change your shipping address, please contact us immediately at support@xpressstickers.com

Delivery Issues

Lost or Stolen Packages

If your package is marked as delivered but you did not receive it:

• Check with neighbors or building management
• Verify the delivery address on the tracking information
• Contact the carrier to file a claim
• Contact us within 7 days, and we will assist with the carrier claim

Damaged Packages

If your package arrives damaged:

• Take photos of the damaged packaging and contents
• Do not discard the packaging
• Contact us within 7 days with photos and your order number
• We will arrange a replacement or refund

Delayed Shipments

While rare, shipments may be delayed due to:

• Weather conditions
• Carrier delays
• Customs processing (international orders)
• Holidays and peak shipping periods

We are not responsible for carrier delays, but we will work with you to resolve any issues.

Holidays and Peak Seasons

During major holidays and peak seasons, both processing and shipping times may be longer than usual. We recommend placing orders early if you have a specific deadline. Holiday schedules will be posted on our website.

International Customs and Duties

For international orders:

• Customs duties and import taxes may apply
• These fees are the responsibility of the recipient
• Customs clearance can delay delivery
• We cannot predict or control customs fees
• We cannot declare items as gifts or undervalue shipments

Rush Orders

Need your order faster? We offer rush processing for an additional fee:

• Rush processing reduces production time to 1-2 business days
• Combine with express shipping for fastest delivery
• Rush fees are calculated at checkout
• Rush orders are subject to availability

For urgent orders, please contact us before placing your order to confirm availability: support@xpressstickers.com

Contact Us

If you have questions about shipping or your order, please contact us at support@xpressstickers.com